Responsible Gaming

Gambling involves risk. There is no guaranteed way to win, and the outcome of a game or bet cannot be predicted by previous results, patterns or personal judgement. A win does not mean that another win is more likely, while a loss does not mean that a win is due. Every wager should be treated as a separate event with an uncertain result.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential costs such as housing, food, bills, education, transport and other financial commitments have been covered. Never use borrowed money, money intended for essential expenses or funds needed by another person. If losing the amount would create stress or financial difficulty, do not wager it.

Gambling is not a reliable source of income and should not be used to solve financial problems. It should not be viewed as an investment, a savings method or a way to recover losses. Entertainment spending can be included in a personal budget, but it should remain affordable and voluntary.

• Set a spending limit before starting and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from work, study, family responsibilities and sleep.
• Avoid gambling when affected by alcohol, drugs, strong emotions or tiredness.
• Do not chase losses by increasing stakes or playing for longer.
• Do not borrow money or sell belongings to fund gambling.
• Remember that games are designed for entertainment and outcomes are not guaranteed.

Practical limits can help you maintain control of your gambling. Depending on the features available on your account, you may be able to set limits for deposits, wagers, losses, session time or other activity. Review the available controls before playing and choose settings that match your budget and personal circumstances. Limits are most effective when they are set in advance, rather than after spending has already increased.

Keep track of your gambling activity, including deposits, withdrawals, wagers and the time spent playing. Looking at the full picture can help you recognise how much gambling costs and whether it is taking more time than intended. Do not rely on memory alone, particularly when gambling occurs across several sessions or devices.

If you feel that a limit is not enough, or you are finding it difficult to stop, consider taking a break or requesting a longer-term account restriction. Self-exclusion may also be available where applicable. During a self-exclusion period, do not create or use another account to continue gambling. Attempts to bypass a restriction can make it harder to regain control.

Useful steps to take now

1. Pause gambling and move away from the website or app.
2. Review recent activity and calculate the money and time spent.
3. Set or reduce account limits where those controls are available.
4. Remove saved payment methods and avoid easy access to gambling funds.
5. Tell someone you trust what is happening and ask for practical support.
6. Seek confidential advice from an independent gambling support service.
7. Consider professional financial or mental health support if gambling has affected your wellbeing.

Problem gambling can develop gradually. A person may not notice the change at first, or may believe they can regain control without support. Warning signs can affect finances, relationships, work, study, health and mood. Experiencing one sign does not provide a diagnosis, but it is a reason to pause and review your gambling.

• Spending more money or time gambling than you planned.
• Trying to win back money after a loss, often with larger bets.
• Feeling restless, irritable or anxious when not gambling.
• Thinking about gambling frequently during work, study or personal time.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, missing payments or selling possessions because of gambling.
• Using gambling to escape stress, loneliness, sadness, anger or other problems.
• Neglecting sleep, work, study, health, relationships or everyday responsibilities.
• Making repeated promises to stop or cut back, then returning to gambling.
• Feeling guilt, shame, hopelessness or distress connected with gambling.

If any of these signs are familiar, stop and seek help rather than trying to manage the situation through further gambling. Chasing losses usually increases risk and can make financial and emotional pressure worse. Support is available even if the problem is recent, the amount involved seems small or you are unsure whether your gambling is serious enough to discuss.

Supporting another person

If you are concerned about someone else, choose a calm time to raise the subject. Explain what you have noticed without blaming or threatening them, and focus on the effects gambling may be having. Encourage the person to use account controls and speak with an independent support service. You can seek advice for yourself as well; family members and friends can be affected by gambling and deserve support.

Independent gambling support is available to people who gamble and to their families and friends. Australian support services can provide confidential information, counselling, financial guidance and practical strategies for reducing or stopping gambling. You can contact a service even if you are only worried about your behaviour or want advice about someone close to you.

Consider using recognised Australian gambling-help resources, including the national gambling support service and services provided in your state or territory. These organisations can explain available counselling, self-exclusion options, financial assistance and other forms of support. Search for current official information through Australian government or established community service websites, as contact options and opening hours may change.

If gambling has caused immediate financial risk, contact your bank or a free financial counselling service and ask about protecting essential funds, reviewing debts and managing payments. Avoid taking further credit to cover gambling losses. If gambling has contributed to severe distress or thoughts of self-harm, contact emergency services or an urgent mental health service in your area immediately.

Ignition Casino may be able to provide information about available account controls, limits, breaks or restrictions. Support options can vary according to the account and the relevant service arrangements. Do not wait for a serious problem before asking about safer gambling features. If you believe you cannot gamble safely, stopping completely and seeking independent support is the safest choice.

Our commitment to safer gambling

Ignition Casino aims to provide clear responsible gaming information and encourage players to make informed decisions. We do not present gambling as a way to earn income, recover losses or improve financial circumstances. Players are responsible for keeping their account details secure, monitoring their activity and using the available controls. Responsible gambling is a shared effort, and asking for help is a positive step.

Please review this information before playing and return to it whenever your circumstances change. Gambling should remain affordable, occasional and within your control. If it is no longer enjoyable or is causing harm, take a break, restrict access and contact an independent support service.