Betting Rules

By opening, accessing or using a betting account, you agree to comply with these Betting Rules and all other terms that apply to the relevant service. If you do not understand a rule, you should not place a bet until you have obtained clarification. The rules displayed on the website, in the betting interface or in the relevant product information may contain additional requirements for a specific bet, market or event.

You are responsible for ensuring that betting is lawful for you in the place where you are located. Laws relating to online gambling can vary between Australian states and territories and may change over time. Ignition Casino does not suggest that any betting product is suitable or legally available to every person. You should check the rules that apply to you before using the service.

• You must provide accurate, current and complete information when registering and when using your account.
• You must meet the applicable minimum age requirement and satisfy any identity or verification checks.
• You must use only your own account and must not allow another person to place bets through it.
• You must keep your login details, devices and payment information secure.
• You must not use the service for unlawful activity, fraud, collusion, money laundering or any other prohibited purpose.
• You must not manipulate an event, market, game, promotion or technical process.

Ignition Casino may suspend, restrict, review or close an account where it reasonably considers that these rules, other applicable terms or legal requirements may have been breached. Additional checks may be required before bets, account activity or transactions can be completed.

A bet is generally treated as requested when you select the relevant market, enter the required stake and submit the bet through the available betting controls. A bet is not necessarily accepted merely because it has been entered, displayed or sent from your device. Acceptance occurs only when the bet is recorded by the applicable betting system.

You should check every detail before confirming a bet, including the event, selection, market, odds, stake, bet type and any applicable conditions. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless a cancellation or cash-out feature is expressly made available and the applicable conditions are met.

• A minimum or maximum stake may apply to a market, account, bet type or transaction.
• The odds shown at the time of selection may change before acceptance.
• A bet may be rejected, limited or accepted for a different stake where the system or applicable rules require it.
• A market may be suspended while an event is taking place or while relevant information is being checked.
• Displayed prices, balances and information may be corrected where an obvious error, technical issue or communication problem has occurred.
• The acceptance record held by the betting system will generally be used to determine the details of a bet.

You are responsible for reviewing your account history and bet confirmation after placing a bet. If a bet does not appear as expected, you should avoid placing the same bet again until the account record has been checked. Ignition Casino may investigate duplicated, incorrectly processed or disputed bets before confirming the applicable outcome.

Errors and technical issues

If a clear pricing, settlement, display or system error occurs, the affected bet may be reviewed and corrected in accordance with the relevant rules. This may include cancelling a bet, applying the correct price, correcting an incorrectly displayed result or reversing an amount credited in error. Ignition Casino may also suspend access to a market while an issue is investigated.

Each market may have its own definition of the winning outcome, qualifying conditions, result source and settlement method. The market description and any linked rules should be read before a bet is placed. Where a market rule differs from a general rule, the specific market rule will usually apply to that market.

Results are normally determined using information from a recognised official source or another source considered appropriate for the relevant product. Settlement may take place after the event has finished, after an official result has been confirmed, or when the necessary information becomes available. A result can be amended if the original result is later corrected in accordance with the applicable rules.

• If an event is abandoned, postponed, rescheduled or materially changed, the relevant market may be cancelled or settled under its specific rules.
• If a participant, team or selection is withdrawn, the effect on a bet depends on the market and bet type.
• For multi-selection bets, one cancelled selection may affect the whole bet or may be removed and the remaining selections settled, subject to the applicable rules.
• Dead heats, ties, draws and shared outcomes are settled according to the rules for the particular market.
• A live or in-play market may be settled using the relevant point in time, period or event condition stated in its description.
• A market may remain open or be settled later where official information is delayed, incomplete or under review.

Where a result is not clear from the market description, the applicable product rules or the information displayed at the time of betting, Ignition Casino may review the circumstances before settlement. Settlement decisions are intended to be applied consistently, but the outcome of a particular event cannot be guaranteed.

Live and in-play betting

Live or in-play betting may involve changing odds, suspended markets and delays between an event occurring and information being displayed. You are responsible for checking the market status and terms before confirming a live bet. A bet placed during a suspension may be rejected, delayed or reviewed before acceptance.

Winning bets are settled according to the accepted bet details and the rules for the relevant market. Any amount shown in an account may be subject to verification, correction, applicable terms and legal or regulatory requirements. A balance or settlement entry should not be treated as final where it resulted from an obvious error or remains under review.

A bet may be cancelled or declared void where the applicable rules require it, including circumstances involving a technical error, an invalid market, a materially changed event or an outcome that cannot be determined fairly. Where a bet is void, the stake is generally handled according to the rules for that bet and market. Different parts of a multiple or combination bet may be treated differently.

You should keep your own records of bets, confirmations and communications. If you believe a bet has been accepted, settled or cancelled incorrectly, raise the issue through the available support process as soon as reasonably possible. Include the relevant bet reference, date, market and a clear explanation of the concern. Never send passwords or unnecessary sensitive information when reporting a problem.

Disputes and reviews

Questions about a settlement will be reviewed using the account record, system information, market rules and relevant event data. An investigation may take time where information must be checked with an external source or where account verification is incomplete. The applicable Terms and Conditions explain any further process available if you remain dissatisfied with a decision.

When raising a dispute, provide clear and accurate information and allow reasonable time for the matter to be reviewed. You should not attempt to create duplicate accounts, alter account information or repeatedly submit the same complaint while an investigation is ongoing, as this may delay the review.

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet money that you can afford to lose, set a budget before you begin and avoid betting when you are upset, tired, affected by alcohol or trying to win back previous losses.

• Set personal spending and time limits before betting.
• Take regular breaks and keep a record of your activity.
• Do not borrow money or use essential household funds to bet.
• Do not chase losses or increase stakes to try to recover them.
• Talk to someone you trust if betting is affecting your finances, work, relationships or wellbeing.
• Use the responsible gambling tools and account restrictions that may be available through the service.

You can stop betting at any time. If you are concerned about your gambling, consider requesting a break, applying an account restriction or seeking independent support from an appropriate Australian gambling-help service. If betting is causing immediate financial, emotional or personal harm, seek urgent assistance from a qualified professional or emergency service.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating practices. The current version published on the website applies from the date shown. Continuing to use the service after an update may indicate acceptance of the revised rules, subject to any rights you may have under applicable law.